Shipping Policy

1. Overview
This Shipping Policy explains how HONG KONG STAR UNION LIMITED processes, ships, and delivers orders placed on denqira.com. Our store sells iPhone cases, protective phone covers, and related mobile accessories. By placing an order on our website, you agree to the shipping terms described below.

2. Order Processing Time
Orders are usually processed within 1–3 business days after payment is successfully confirmed. Processing time includes order review, product preparation, quality checking, packing, and handover to the shipping carrier. Orders placed on weekends or public holidays may begin processing on the next business day.

3. Shipping Fees and Estimated Delivery Times
Shipping costs and estimated delivery times vary by destination. Delivery times are estimates only and may be affected by customs review, local carrier delays, weather, holidays, address issues, or other conditions outside our direct control.

4. Order Status
After placing an order, you may receive order updates by email. You can also check your order progress through our Order Status page when available. Order status may show stages such as received, processing, completed, shipped, or delivered depending on the order and carrier updates.

5. Package Tracking
Once your package is shipped, tracking information may be sent to the email address used at checkout. Tracking updates may take 24–72 hours to appear after the carrier receives the shipment. If the tracking page shows no movement immediately, please allow time for the carrier system to update.

6. Package Status and Carrier Updates
Package status is provided by the shipping carrier. Common statuses may include pre-shipment, in transit, arrived at facility, out for delivery, delivered, attempted delivery, or exception. If your package shows an exception or delivery issue, please contact the carrier first and then contact us through our Contact Us page if further help is needed.

7. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully check the recipient name, street address, apartment or unit number, city, state or region, postal code, country, email address, and phone number before submitting your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information.

8. Address Changes
If you need to change your shipping address, please contact us as soon as possible at [email protected]. We can only update an address before the order has been processed or shipped. Once the package has been handed to the carrier, we may not be able to change the address or redirect the shipment.

9. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country or region. These charges are not included in the product price or shipping fee unless clearly stated at checkout. Customers are responsible for any customs duties, taxes, or import-related fees charged by local authorities.

10. Customs Delays
Customs processing may delay delivery for international packages. We cannot control customs inspection times, local import rules, or government processing procedures. If a package is held by customs, the customer may need to provide additional information or pay applicable charges before delivery can continue.

11. Delayed, Lost, or Damaged Packages
If your package is delayed, lost, damaged, or marked as delivered but not received, please contact us at [email protected] with your order number and tracking details. We may ask for photos, carrier confirmation, or additional information to help review the issue. For damaged products or incorrect items, please also review our Refund & Returns Policy.

12. Related Policies
This Shipping Policy should be read together with our Privacy Policy, Cookie Notice, Terms of Service, Payment Instructions, and Refund & Returns Policy. If you have any shipping questions, please contact HONG KONG STAR UNION LIMITED at [email protected] or visit our Contact Us page.