Refund & Returns Policy

1. Overview
This Refund & Returns Policy explains how CONTE SERGIO handles return requests, refund reviews, exchanges, damaged items, and order issues for purchases made on denqira.com. Our store sells iPhone cases, protective phone covers, and related mobile accessories. By placing an order, you agree to the terms described below.

2. Return Window
Customers may request a return within 30 days after receiving the order. To be eligible, the item must be unused, undamaged, and returned in its original condition with all packaging, labels, accessories, and order materials included where applicable.

3. Items Eligible for Return
Standard phone cases and accessories may be eligible for return if they are unused and in resellable condition. Items must not show signs of installation, wear, scratches, stains, damage, alteration, or misuse. We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items
Certain items may not be eligible for return, including used products, damaged-by-customer products, clearance items marked final sale, items without original packaging, and products returned after the allowed return period. Any product that has been used, altered, or damaged after delivery may not qualify for a refund.

5. How to Request a Return
To request a return, please contact us at [email protected] or visit our Contact Us page. Please include your order number, the email address used at checkout, the item you want to return, and the reason for the return. We may provide return instructions after reviewing your request.

6. Return Shipping
Customers are responsible for return shipping costs unless the return is caused by our error, such as receiving the wrong item or a defective product. We recommend using a trackable shipping method, as we are not responsible for returned packages that are lost, delayed, or delivered to the wrong address during return transit.

7. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label. We will review the issue and may offer a replacement, refund, or another appropriate solution.

8. Refund Processing
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be issued to the original payment method within 7 business days. Your bank, card provider, or payment service may require additional time to post the refund to your account.

9. Order Cancellation and Address Issues
If you need to cancel or change an order, please contact us as soon as possible. We can only cancel or update an order before it has been processed or shipped. If an order is delayed, returned, or undeliverable because of an incorrect address provided at checkout, additional shipping charges or limits on refund eligibility may apply. For shipping details, please review our Shipping Policy.

10. Related Policies
This Refund & Returns Policy should be read together with our Privacy Policy, Cookie Notice, Terms of Service, Shipping Policy, and Payment Instructions. For return or refund questions, please contact CONTE SERGIO at [email protected].