Frequently Asked Questions

Please check your exact iPhone model before ordering. Product titles may include model names such as iPhone 17, iPhone 16, iPhone 15, Pro, Pro Max, Plus, or other versions. If you are unsure, contact us through our Contact Us page before placing your order.

We try to display product images as accurately as possible. However, colors may look slightly different depending on screen brightness, device display settings, lighting, and photography conditions.

Our cases are selected for everyday style and practical protection. Protection level may vary by product material, design, and case type, so please review the product details before ordering.

You can check your order using your order number and billing email address on our Order Status page. Order details may update after payment confirmation, processing, and shipment.

You may check your order after payment is completed. If your order was just placed, please allow normal processing time before checking again, as updates may not appear immediately.

Please contact us as soon as possible if you need to change or cancel an order. We can only update or cancel an order before it has been processed or shipped. Once shipped, the order may need to follow our Refund & Returns Policy.

Orders are usually processed within 1–3 business days after payment is confirmed. Processing includes order review, product preparation, packing, and handover to the shipping carrier.

Shipping fees and delivery times vary by destination. We provide different shipping estimates for Europe, the United Kingdom, and other regions. All shipping fees are displayed in euros where applicable. Please review our Shipping Policy for the full shipping table.

Tracking information may take 24–72 hours to update after shipment. If the package status does not change for several business days, please contact us with your order number and tracking details.

Orders shipped across borders may be subject to customs duties, VAT, import taxes, brokerage fees, or local charges. These fees are determined by local authorities and are the customer’s responsibility unless clearly stated at checkout.

Customers may request a return within 30 days after receiving the order. Items must be unused, undamaged, and returned in original condition with packaging and related materials where applicable.

Please email [email protected] or use our Contact Us page. Include your order number, checkout email, item name, and reason for return. We may provide return instructions after reviewing your request.

Please contact us within 7 days of delivery with your order number, issue description, and clear photos of the item, packaging, and shipping label. We will review the issue and offer a suitable solution when eligible.

Once an eligible return is received and approved, refunds are usually issued to the original payment method within 7 business days. Your bank, card provider, PayPal account, or payment service may need additional time to post the funds.

We may support common secure payment methods such as Visa, Mastercard, PayPal, Apple Pay, JCB, and Google Pay depending on availability at checkout. All order totals are shown in euros unless another currency option is clearly displayed. More details are available in our Payment Instructions.

We use customer information to process orders, provide support, prevent fraud, and improve our services. Our privacy practices, including GDPR-related rights where applicable, are explained in our Privacy Policy. Cookie-related details are available in our Cookie Notice.